Frequently Asked Questions
All residential and commercial locations in the City of Azusa with an active alarm system are required by Ordinance to have an alarm permit.
Please complete the online registration form
You may also contact the City of Azusa Alarm Program:
Monday - Friday 9am - 5pm PST
Email: azusaca@citysupport.org
Phone: (888) 865-9770
Commercial / Residential Permit Registration Fee: $25
Commercial / Residential Annual Permit renewal Fee: $25
Seniors 65+ (Residential/Commercial) & Disabled - Permit Registration & Renewal: $12.00
The alarm ordinance is posted online on this website - Azusa Municipal Code Chapter 18, Article III
And also here via municode.com: Article III - Alarm Systems
False Alarms Fee Schedule (false alarms counted during the course of a permit year)
Burglary for Residential/Commercial Locations:
| False Alarm | Permitted | Unpermitted | ||||
| 1 | $50* | $150 | ||||
| 2 | $75 | $175 | ||||
| 3 | $125 | $225 | ||||
| 4 | $175 | $275 | ||||
| 5 | $225 | $325 | ||||
| 6+ | $275 each | $375 each |
*Permitted False Alarm 1 will be waived if the user attends Online Alarm School within 35 days of the invoice date.
Robbery/Panic for Residential/Commercial Locations:
| False Alarm | Permitted | Unpermitted | ||||
| 1 | $100 | $150 | ||||
| 2 | $100 | $175 | ||||
| 3 | $100 | $225 | ||||
| 4 | $100 | $275 | ||||
| 5 | $100 | $325 | ||||
| 6+ | $100 each | $375 each |
Late Fee: $25
A One time late fee will be assessed if the False Alarm charges are not paid within 30 days from the invoice date.
Over 98 percent of the alarm signals generated in the United States end up being false. Responding to false alarms takes officers away from responding to actual emergency situations. In an effort to make alarm users aware of this problem and mitigate the incidence of false alarms, the City of Azusa enacted a False Alarm Ordinance (Municipal Code, Section 18-244). The Ordinance requires that all owners of an active alarm system (both residential and business) obtain and maintain an annual permit and pay fines to the City for excessive false alarm activity.
False alarm means an alarm dispatch request to the police department, which results in the responding officer finding no evidence of a criminal offense or attempted criminal offense after completing an investigation of the alarm site.
No, you will never be assessed a fee for a legitimate alarm/panic signal.
*There is a non-refundable fee of $25 for all false alarm appeals. Payment must be made to initiated the appeal process.
*Submit a written request/statement as to why you feel the charge and/or occurrence should be waived or removed from your account, along with any supporting documentation (police reports, alarm company documentation, etc.)
*Submit via email using the Contact Us page.
*Be sure to include Permit License #, alarm location address, and incident date(s) in question.
*Submit within thirty (30) calendar days of the notice imposing the charge.
Yes, you can pay for any fees due on your account via this website by clicking on the home tab and logging in with credentials initiated by APS/CitySupport and secured by the alarm user. Azusa Alarm Program Website
Azusa PD - Alarm Program
Dept LA 25484
Pasadena, CA 91185-5484
Alarm Permits are not transferable from one property location to another.